The Saga Hotel Hoi An

The staff was amazing. They were very kind and eager to please. The hotel was in a great location. The restaurant had great food and provided room service. They accommodated our request to substitute items when my husband fell ill due to eating street food.

Exceptional client service- one of the best I’ve ever experienced. Mrs. Huung and Mrs. Giang elevated client service to the master level. It was pleasure to be there. Very good pool (with shadow) and lounge area. Water dispenser, gratis mini bar - one time per day included in price, sunbeds and umbrellas for hotel guest at the beach, convenient shuttle bus hours (with 1 exception). Spacious rooms, different activities at the hotel, happy hours, and very good breakfast.

The hotel was amazing. The experience we had was first class, from the lovely reception staff to the restaurant staff. Nothing was a problem, all the staff welcomed us and made our six night stay incredible. The buffet breakfast is wonderful with an array of dishes and the hospitality staff that were 100% attentive and always accomodating. We also dinned at the restaurant for lunch and dinner and the freshness of the food was amazing. Compliments to the wonderful chef and his team. A special mention to Tram the restaurant supervisor & her team for excellent and friendly service by all our wait staff. This really enhanced the experience of the stay. We had a fabulous room (thank you for the upgrade) close to the pool. The facilities are well kept, clean and an amazing pool. Our room was always tidy too, thank you. Very kind and beautiful reception staff who were always obliging to offer help and information, your smiles and attentiveness was so appreciated. The shuttle bus service into town and the beach was fantastic. I also enjoyed the day spa which was relaxing. To management you have exceptional staff, with people who really care about their guests in the most genuine way, thank you the lovely people of the Saga, my son was so sad when we left, you have left a lasting impression on him and us. We thank you so much for an unforgettable stay.

Our vacation at The Saga Hotel was a real treat for our family ! We loved the spacious rooms which were beautifully presented. The gym and pool were fantastic and after touring it was wonderful to come back to relax there. The Hotel offered an amazing buffet breakfast and the Restaurant was excellent. We had the most delicious traditional Pho and salmon dish. A special thanks to the Executive chef, Kim Tuan Lee and Tram, the Restaurant Supervisor for looking after us so well. Highly recommend and look forward to returning.

Absolutely beautiful hotel. Very clean overall and a beautiful pool that doesn’t stink of chlorine. Staff were absolutely perfect. From checking us in at 1am to constantly helping us with our luggage and making sure all our needs were met by checking in each morning at breakfast.